- There when life happens. From Gender Affirmation Leave for Telstra’s Additional Leave Day, we give you time to spend away from work when you need it most.
- Pay for performance. We recognise outstanding contributions through our competitive incentive programs.
- Parental Leave. A gender-equal policy for all parent/s so you can choose how and when you take your leave (16 weeks full pay or 32 weeks half pay). Receive superannuation contributions on paid and unpaid parental leave.
- Unlimited learning. Level up your skills with access to 17,000 learning programs. Learn ‘on the job’ and achieve university credits towards degrees and master’s programs.
- Global presence. With a global presence across 22 countries, there are many opportunities to work where we do business.
- Extra perks. Receive 25% off Telstra products and services, plus unlock exclusive discounts from over 240 brands and partners.
- Maintaining high availability and performance service levels within technically complex environments
- Work effectively as a leader, technology specialist or project operative in order to produce agreed business outcomes
- Detect & respond to customer impacting events
- Proactively identify and drive resolution of risks across supported platforms
- Communicate with Stakeholders, support groups, DevOps and Incident Management teams
- Monitor alarms and manage incidents end-to-end (from creation to resolution)
- Manage changes and organise hardware replacement activities
- Strong relevant professional experience in IT industry and preferably with large and complex, mixed technology internet facing systems and applications
- Operational experience in a broad range of technology areas including working with one or more of following: UNIX, Linux, Microsoft Server, NAS Storage, Oracle Databases, networking, Cloud technologies
- Scripting skills in at least one language: Perl, Python, PowerShell, Unix/Linux Shell scripting
- Practical experience in negotiating and in making presentations to technical audiences, including vendors.
- Proven self-starter, inquisitive with the ability to identify and drive improvements around inefficiencies
- A good understanding of the ITIL framework
- Relevant UNIX, Linux, or Windows certification(s)
- Knowledge in data mining and analysis techniques
Company
Location
Melbourne - Australia
Job type
Full-Time
Python Job Details
Employment Type
Permanent
Closing Date
10 Feb 2023 11:59pm
Job Title
Support Engineer
Job Summary
Job Description
Join our Networks team
We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.
This includes making Telstra the place you want to work.
For you, that means a having career that grows with you, and working with a team powered by human connection that prioritises wellbeing and choice.
As part of Networks & IT, your mission will be to manage our world-class network covering the Australia population and connecting businesses globally. Work with leading tech and change the way we do IT to meet our critical business needs.
Here’s what you can expect from us:
To attend a Telstra premises in certain states / territories, employees will be required to be vaccinated against Covid-19. This is to ensure the safety and wellbeing of our people and customers. Please speak to us if you have any questions about this based on your individual circumstances.
A day in the life
This role supports Telstra Digital Platforms, Storage, and associated services to carrier grade levels of performance and availability. Contributing to growing Telstra’s customer online service transaction capability. Improved customer experience and hence improved NPS ratings for online applications and services. Reduce cost and time of customer interactions with Telstra, both for the customer and Telstra as a business.
Key Responsibilities: System Administration
The skills that will encourage success in your application include:
ESSENTIAL
Desirable Skills:
If this opportunity sounds like a perfect fit for you, we encourage you to apply!
We’re committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles, to ensure everyone can participate.
To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit www.telstra.com.au/careers/diversity-and-inclusion.
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